Member Services |
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Current Share Price |
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Products & Services |
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Find a Reseller |
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eQ Reporting Software provides two different formats of MIS information to the management.
• First, it offers a real time window on the Queue and Service operations and even provides live graphs depicting the information in a simple and effective manner.
• Second, it generates various kinds of post-data Reports for analysis and forecasting by appropriate managers at a later time. These in turn help provide better services while monitoring the efficiency of the Queuing process.
The eQwave Gateway is a complete real-time Reporting engine. It gives a complete LIVE scenario of the Queuing processes running with data updated in real-time on the screen.
The eQwave Reporting Software offers a variety of MIS Reports, which include:
• Predict your Customer flow with Ticket Summary Reports
• Monitor your Employee Efficiency with Counter Log IN/OUT report
• Daily/Monthly/Quarterly/yearly reports
• Organize reports as per Category/Counter/Tickets
• How well is your Quality Of Service maintained |
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6. Central Reporting Software
WAVETEC eQ Wave is also armed with the feature ideally suited for customers having multiple locations and who would like to view real time statistics of all their locations at one central location or Head Office. |
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Central Reporting Tool – allows observation of all reports at one central location |
In addition to a one window, real time view with a summary for all sites, any location can be selected from a drop down menu providing access to the following information from it.
• Total number of tickets served during the day
• Average Waiting Time
• Average Serving Time
• Ticket Status, with category and wait time
• Target Service Time
• Counters open/closed status and current serving statistics |
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| EXECUTIVE SUMMARY |
| Counters |
The system can support in excess of 60 counters at a single premises. |
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| Ticket Dispensing Unit |
TDU has the option to handle up to 16 different categories with separate buttons for each category, and a Touch screen TDU can handle over 60 different categories. |
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Status Display Unit: |
SDU announces the ticket in both Urdu and English with three available colors in red , green and yellow . Additionally these SDU s can be utilized to display scrolling messages and advertisements as well. Total up to 4 consecutive SDU s can be installed with each category to be serviced. In parallel to calling in customers you can show advertisements, news etc. on Multimedia SDUs to entertain customers. |
| Counter Display Unit: |
CDU can display ticket numbers in English and Urdu / Arabic. CDU can display data in tri colors as well and display effects including scrolling from any direction and flashing for a predefined time period. |
Tickets: |
Tickets can be printed with a company logo; language can vary from English to Urdu and Arabic.
A single paper roll can be utilized to print more then 500 tickets and each ticket costs lower than half a cent. |
| Announcement: |
eQ has the utility to produce announcement scripts even in multiple languages such as English, Urdu and Arabic. |
| SMS Ticket Feature: |
eQ has capability to generate the ticket through SMS (text message) on customers' cell phone. |
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eQ system offers detailed MIS reports of all Service Transactions.
eQ Wave reporting software displays real time information for efficient service management. |
Central Reporting: |
Central Reporting provides real time online statistics and printed reports of all branches at one central location i.e. head quarters. |
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NETWORK / COMMUNICATION DIAGRAM |
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STANDARD PROCESS DIAGRAM |
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LIST OF SELECTED CLIENTS |
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- Public Institutions
- Ministry of Commerce , Bahrain
- Ministry of Justice , Bahrain
- Ministry of Labor , Bahrain
- Ministry of Interior Kuwait - Immigration Office
- Ministry of Interior Kuwait – Traffic Dept
- Hawally, Farwaniya, Shuweikh
- Ministry of Defence , Kuwait
- Ministry of Foreign Affairs - Liberation Tower , Kuwait
- Ministry of Labor, UAE
- Ministry of Immigration, UAE:
- Sharjah, Ajman , Rasul Khaima
- Dubai Municipality
- Dubai Media & Internet City
- Department of Labor, UAE:
- Emirates Driving Co, UAE:
- Shamil-Vehicle Registration:
- Economic Department RAK
- Department of Traffic RAK
- Department of Land RAK
- Municipality Corporation, RAK
- Ministry of Housing , Oman
- Pakistan State Oil – PSO
- Embassies and Consulates
- German Consulate, Dubai
- Canadian Embassy, Dubai
- Pakistan Consulate Dubai
- Telecommunications Companies
- Etisalat, UAE
- Telenor GSM, Pakistan
- Mobilink GSM – Orascom Telecom
- Axiom Telecom , Egypt
- Ufone GSM, Pakistan
- Citycell , Bangladesh
- Mobile Zone , Pakistan
- Educational Institutions
- College of Al-Ain
- American University SHJ
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- Banks and Financial Institutions
- Askari Commercial Bank
- ABN Amro Bank
- Arab Bank
- BankIslami Limited
- Citi Bank
- Dubai Islamic Bank
- Emirates Bank, UAE
- Faysal Bank
- Union National Bank, UAE
- Habib Bank AG Zurich
- KASB Bank Limited
- United Bank Limited
- Muslim Commercial Bank
- Meezan Bank
- Union Bank
- Prime Commercial Bank
- PICIC Bank
- HBL - Habib Bnak Limited, Pakistan
- Bank Al-Habib Limited
- Bank Al-Falah Limited
- Emirates Global International Bank.
- Saudi Pak Commercial Bank
- Standard Chartered Bank
- Hospitals
- Shaikh Khalifa Medical Center
- Bayanat Hospital Ajman
- Shaikh Khalifa Medical Center
- Ministry of Health - Kuwait :
- Ali Sabah Salem Hospital
- Nutrition Hospital
- General Health Services, Abu Dhabi
- Aga Khan University Hospital
- Airlines
- Emirates Airlines
- Qatar Airlines
- Saudi Airlines
- Kenyan Airlines
- Others
- Ikea
- Maersk Sealand Cargo
- Central Depositary Company
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